Careers with Happy Pets

Primary Responsibility

• Ensure that all patients receive the highest quality care possible.

Responsibilities include but are not limited to:

• Clean and sanitize all cages and related areas according to the hospital’s maintenance schedule.
• Provide food and water to each pet as instructed by the attending veterinarian.
• Walk all hospitalized and boarded dogs a minimum of 3 times daily.
• Perform boarding check-in and check-out duties.
• Assist doctors and other technicians with medication administration or restraint as needed.
• Assist the veterinarian as necessary.
• Recognize, record, and notify the veterinarian of any unusual condition or abnormal behavior exhibited by hospitalized or boarded patients.
• Ensure that all patients are clean prior to discharge.
• Bathe pets as needed.
• Provide mobile concierge/messenger services.
• Perform kennel duties on Sundays and holidays as scheduled, in rotation with other support staff.
• Always provide professional and positive service to clients and colleagues.

We are seeking a friendly, organized, and compassionate Veterinary Receptionist/Assistant to join our team. This role focuses primarily on receptionist duties, with occasional assistance in patient care and clinic operations. The ideal candidate is professional, detail-oriented, and able to deliver outstanding client service in a fast-paced environment.

Key Responsibilities

• Greet clients warmly, check in patients, and manage appointment scheduling.
• Answer phones, respond to inquiries, and relay messages accurately to the veterinary team.
• Process payments, maintain accurate client and patient records, and manage filing systems.
• Prepare and update patient charts prior to appointments.
• Assist with admitting and discharging patients, including providing clear client instructions.
• Support the veterinary team with basic animal handling, restraint, and cleaning when required.
• Maintain cleanliness and organization of the reception area and client spaces.
• Coordinate prescription refills and product sales as directed by the veterinarian.

Qualifications

• Previous experience in a veterinary or medical reception role preferred.
• Excellent communication, multitasking, and customer service skills.
• Comfortable handling animals of various sizes and temperaments.
• Proficient in basic computer skills and scheduling software.
• Ability to work in a fast-paced, team-oriented environment.
• Must be willing to work flexible and extended hours, including holidays and weekends.